Shipping, returns and complaints

Delivery time and tracking:

We offer worldwide shipping with DHL with duties and taxes pre paid, and delivery within 1-3 business days for orders to Europe and US. For orders to other countries the delivery time can be up to 5 business days. Once your order has been packed and handed over to DHL you will reveice delivery confirmation on email with tracking information. Please note that for customized products, delivery time can be up to 10 business days. 

Products with defects:

If you receive an order with defected products and damaged packaging, please notify us immediately. Take pictures of the defected product and packaging. 

Returns:

We do not offer free return, but will try our best to assist you in returning products if a return is wanted.

Complaints:

Complaints will only be evalutated if pictures/cause of damage is provided to us along with the order number. If you have bought the product from another store, complaints must be directed to that store. 

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